Help, safety, and privacy
We’ll help you keep Community safe.
Use the in-app report and block controls first. Contact us directly when you need help with a safety report, a privacy concern, moderation, or access to your Community profile.
Support is public to reach; your cellar, account, bottles, and Community activity remain private.
Contact Community support
Email josealvaradoou@gmail.com. We aim to review Community safety reports within 24 hours.
What to include
- The display name or tasting note involved.
- Approximately when you saw it and what happened.
- Any report confirmation shown by the app.
Never email a cellar PIN, sign-in link, access token, home address, payment information, or merchant checkout details.
Immediate danger
BIN 27 is not an emergency service. If someone is in immediate danger, contact local emergency services. You can still report the content in the app so it can be reviewed and preserved through the moderation process.
Your privacy controls
You can block another collector, delete your own tasting notes, move shared content back to private, or leave Community. A report does not reveal your account, email, cellar, inventory, location, costs, or values to the person you reported.