Account, cellar, and privacy help
Help with BIN 27.
Contact support for account access, privacy, cellar records, label capture, Community, or a problem that the app cannot resolve.
Support never needs your sign-in link, access token, household PIN, invitation PIN, or payment details.
Contact support
Email josealvaradoou@gmail.com. Describe what you were trying to do, what appeared on screen, and the iPhone or browser you were using. General support requests do not have a guaranteed response time.
Account and access
Ask for help when a sign-in email does not arrive, a sign-in link expires, an account cannot connect to its cellar, or a guest invitation does not open. Include the account email and the exact error message. Never forward the sign-in email or invitation URL.
Cellar and labels
For a sync, storage, bottle, readiness, or label issue, include the action that failed and whether the app showed live, saved, or sample information. Do not email private label images unless support asks for a specific image after reviewing the request.
Privacy requests
To request whole-account deletion, open Cellar, Account, Delete account in the signed-in iPhone app. An accepted request signs this iPhone out, clears its saved account data, blocks further account access, and is completed within seven days. BIN 27 sends confirmation to the verified account email. Email support for access or correction help, or if you cannot reach the in-app deletion control. Support never needs your password, sign-in link, PIN, or access token.
Deleting the last writable member of a cellar also removes that cellar's hosted records and saved private label images. Shared cellars remain when another non-deleting member has writable access, while the departing membership is removed immediately. If that account owned the shared cellar, ownership transfers to its longest-standing surviving writable member. Account-specific records are then removed through the deletion process.
The Privacy Policy explains what BIN 27 handles, its service providers, sharing choices, and retention.
Community and safety
Use the in-app report and block controls when possible. BIN 27 aims to review Community safety reports within 24 hours. For moderation, report follow-up, or a Community privacy concern, use the dedicated Community support page.
Market and external retailers
BIN 27 does not sell or ship alcohol. If an external retailer page has a problem with price, stock, payment, tax, shipping, delivery, returns, or age verification, contact that retailer. Include the retailer name in a BIN 27 support request if a referral opened the wrong product.
Immediate danger
BIN 27 is not an emergency service. If someone is in immediate danger, contact local emergency services. You can still file an in-app report so Community moderation can preserve and review the relevant content.